Shipping + Pickup Info

🚚 Shipping & Pickup Info

We ship every Monday, Wednesday, and Friday! Please keep in mind our 7 – 14 business day processing time—this means orders placed will generally head out the following week at the earliest.

🕒 Order Processing Time

• We Make each product fresh so Please allow 7 - 14 business days for us to prepare your order
• Weekends and public holidays are not included in this timeframe
• Rush Orders - $10.00 fee will apply if wish to have it sent before the 7 Business Days

📮 All orders are shipped using Australia Post.

Shipping Within Australia + New Zealand - We Ship On Weight

Expect delivery in 2 to 7 business days

• Shipping - 1g- 499g : $10.95 anywhere in Australia
• Shipping - 500g - 1kg: $14.95 anywhere in Australia
• Shipping - 1kg - 2.99kg: $18.95 anywhere in Australia
• Shipping - 3kg - 4.99kg: $25.00 anywhere in Australia
• Shipping Over 5kgs: $30.00 anywhere in Australia

🌏 International Shipping - New Zealand Only 

• Delivery timeframe: 6 to 15 business days
• Shipping - 1g- 1.9kg : $30.00 anywhere in New Zealand
• Shipping - 2kg- 5kg : $50.00 anywhere in New Zealand
• Anything over the 5kgs an invoice will be sent for customer to pay for shipping. ( As this may require more then 1 box )

Need it sooner? 🚀

We offer a $10.00 rush fee for processing. This fee must be paid before we can ship your order early. Just message us on TikTok or Facebook OR your can email us with your order number to get started!

📍 Local Pickup 

• We’re located in Upper Hunter Valley ( Muswellbrook ), NSW 2333
• Want to pick up your order? Use the code HVPICKUP at checkout under the discount section
• We’ll notify you by email or send a message with pick up details when your order is ready for collection

⚠️ Damage Items 

Ripple Flame Co is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Be sure to save all packaging materials and damaged goods before filing a claim.

📦 Live Sale / Game Day

Live sale orders are processed within 2 – 5 business days once the invoice is issued and payment is confirmed. 

📦 Live Sale / Game Day Rush Order

If you need your order sent out sooner, A $10.00 rush fee will be applied but this must be settled prior to dispatch.